This document governs every interior design and execution project undertaken by D’leaps for residential and commercial clients across India. It’s attached to your project quote and forms part of your agreement with us. Please read it before you sign off on your design — if anything here is unclear, ask your designer, or write to us directly using the contact details in Section 17.
1. About D’leaps
D’leaps has been designing and executing interiors since 2020, out of our studios in L.B. Nagar (Hyderabad) and Tirupati. We handle everything from modular kitchens and wardrobes to full end-to-end interiors — civil work, false ceiling, electrical, painting, and furnishing — for 2–4 BHK homes and villas across Telangana and Andhra Pradesh, as well as commercial spaces such as offices, clinics, and retail units.
2. Quote Validity & Pricing
- Every quote we share is valid for 20 days from the date it’s issued. If you confirm your booking after that window, we’ll revise pricing to reflect current material and labour costs.
- Quoted prices are based on the scope, measurements, and finishes discussed at the time of quoting. Once we complete a site measurement, expect the final figure to move by roughly 5–10% — that’s normal, and it’s exactly why we measure before locking the design. If you add scope later (an extra wardrobe, a change in material grade, and so on), the difference is shared as a separate line item, with your sign-off required before we proceed.
- We don’t take on projects below ₹4,00,000 in total value. This isn’t about turning away smaller work — a project below this size doesn’t comfortably cover the site visits, design iterations, and coordination that go into doing the job properly.
3. Payment Terms
We collect payment in five stages, tied to project milestones rather than the calendar. This protects both sides — you’re never paying far ahead of the work done, and we’re not fronting material costs before you’ve committed.
| Stage | When it’s due | Amount |
| Booking | To confirm your order and block a production slot | 10% of project value |
| Commencement | To start the Production | 40% of project value |
| Mid-execution | At the mid-way point of installation | 30% of project value |
| Laminate & finishing | When laminate and finishing work starts | 15% of project value |
| Final / handover | Due at project completion | Balance (~5%), less ₹10,000 retained |
A flat ₹10,000 is retained from your final payment and released within 7 days of your handover sign-off. It’s not a penalty clause — it’s there so any last-mile touch-ups (a sticking drawer, a misaligned shutter) get sorted before the job is considered closed.
4. Payment Modes
We accept UPI, NEFT/RTGS bank transfer, Credit Cards, and cheques or demand drafts in favour of Dleaps Tech Solutions Pvt Ltd. Cash payments follow government limits — up to ₹1,99,999 with a copy of your PAN card, and orders cannot be split to work around this limit. We don’t currently offer in-house EMI; if you need financing, let your designer know and we’ll point you to partners who can help. Any loan agreement is between you and the financing provider, not D’leaps.
5. GST & Billing
If you need the invoice raised in a business entity’s name for GST input credit, tell your designer at the time of booking — this cannot be changed once the order is placed and the invoice is filed. You’ll need to share an active GST certificate and PAN. The installation site and the GST registration must be in the same state.
6. Change Requests & Scope Additions
Interiors projects change shape as you see the space come together — that’s normal, and we build room for it. Any addition to the agreed scope (a new unit, a material upgrade, added electrical points) is priced separately and shared for your approval before we proceed. Once you approve it, that revised amount is added to the applicable payment stage in Section 3. We don’t add anything to your bill without your written sign-off — over email, WhatsApp, or the project app.
7. Timeline & Delivery
- Your project timeline is shared once site measurement is complete and the design is signed off — this is your Full Order Confirmation Date, and it’s when the clock starts.
- For a standard modular kitchen or wardrobe project (with false ceiling, electrical, and basic finishing), we commit to a 45-working-day delivery timeline from that date. Fully customised woodwork — unusual finishes, non-standard sizes, imported hardware — adds roughly 15 days, and we’ll flag this upfront if it applies to your project.
- For end-to-end interiors covering civil work, multiple rooms, and full furnishing, your project manager will share a specific timeline in your project schedule, since scope varies too much for one fixed number to be a fair commitment.
8. Delay Compensation
If we miss the committed handover date for reasons entirely within our control, you’re entitled to compensation of 0.25% of your project value per week of delay, capped at 3% of the project value. This applies after a grace period of 7 working days past the committed date.
This doesn’t apply when the delay is caused by something outside our control — pending approvals or payments from your side, scope changes requested after the timeline is locked, restricted site access, power or water unavailability at site, delays on brand-partner products ordered outside D’leaps, or force majeure events (Section 14). We’d rather be upfront about this than promise a blanket guarantee we can’t stand behind on every project.
9. Site Readiness & Your Responsibilities
- Handing over a clean, accessible site on the agreed date matters more than most clients expect — every day of delayed access pushes the whole schedule, not just that day.
- If you’re retaining existing flooring (tiles, marble), ask us about floor protection before work starts — it’s a separate line item, not something we add by default.
- Once installation is done, we clear packaging and debris and do a basic clean — dusting, sweeping, mopping. Deep cleaning with mechanical equipment is a separate paid service if you’d like it.
- Civil work can mark up existing wall paint. We recommend a final coat of paint after all interior work wraps up — check with your builder if they’ve held back a finishing coat for this.
- Uninterrupted power and water supply at site is on you. Work stoppages caused by their unavailability don’t count against our delivery timeline.
10. Cancellation & Refund Policy
Before design work begins
If you cancel before we’ve started design work on your project, your booking amount is refunded in full, less any payment gateway charges already incurred.
Once design work has started
Your booking amount (10% of project value) is non-refundable. This covers the design hours, site visits, and material planning already committed on your behalf. If you’ve paid beyond the booking amount and cancel before order confirmation, we’ll refund the balance after deducting the non-refundable booking amount.
After order confirmation
Once your order is placed with our manufacturing partners, cancellation isn’t possible — the material is already in production against your specific measurements and finishes.
Refund requests should be sent in writing to dleapsinteriors@gmail.com. We process eligible refunds within 7 working days.
11. Product, Material & Third-Party Terms
- Digital renders and material samples are as close to the real thing as screens allow, but lighting and finish always look slightly different in person. Visit our studio to check actual samples before finalising materials and hardware, especially laminate colours and handle finishes.
- We use BWP (boiler-water-proof) plywood as our default core material for kitchens and wet-area units — Hyderabad’s monsoon humidity is hard on anything less, and we’ve seen enough warped shutters over the years to not recommend cheaper cores for kitchens. MDF remains available on request for dry areas like wardrobes, at a lower price point.
- Appliances and branded fittings (chimneys, hobs, sinks, hardware) carry the manufacturer’s own warranty, not ours. We help you register and coordinate claims, but the brand handles the service.
- If a specific branded product goes out of stock at the vendor’s end, we’ll offer you an alternative in the same price range before proceeding — we won’t substitute without telling you.
- Any payment made directly to a vendor, contractor, or individual outside D’leaps’s official accounts is treated as a direct purchase by you, regardless of who introduced them. We take no responsibility for cost, quality, timeline, or warranty on anything bought this way.
12. Workmanship & Product Warranty
We stand behind our work for longer than most clients expect from a modular interiors project:
| Work / Product | Warranty Period |
| Modular carcass, shutters, hardware & accessories | Lifetime warranty against manufacturing defects |
| Custom woodwork, electrical, plumbing, civil work | 3 years |
| Painting, false ceiling, countertop installation | 1 year |
| Branded appliances & fittings | As per manufacturer’s warranty |
The lifetime warranty on carcass, shutters, and hardware covers manufacturing defects only — not damage from misuse, water exposure, or wear over time (see Section 13). It’s effective from your move-in date and applies once your final payment has cleared. To register a claim, write to dleapsinteriors@gmail.com or call/WhatsApp +91 91210 00207 with photos of the issue — we’ll inspect and respond within 3 working days.
13. What Our Warranty Doesn’t Cover
Fair warning, so there’s no surprise later: our warranty doesn’t cover damage from accidents, misuse, or negligence; continuous water exposure or high humidity beyond normal kitchen or bathroom use; harsh or abrasive cleaning chemicals; natural wood grain variation (that’s a material characteristic, not a defect); pest damage such as termites or borers; modifications or repairs carried out by anyone other than D’leaps; or normal wear and tear — fading, scuffs, loosened screws — that comes with years of use. If a claim falls outside these, we’ll still take a look and quote you a fair repair cost. We’re not going to leave you stranded over a technicality.
14. Force Majeure
Neither party is liable for delays caused by events genuinely outside its control — floods, earthquakes, government-mandated lockdowns, strikes, riots, or similar. If such an event delays your project by more than 30 days, either party may revisit the timeline and payment schedule in writing.
15. Intellectual Property
Design concepts, 3D renders, drawings, and mood boards we create for your project are for your personal use in evaluating and executing that project. They remain D’leaps’s intellectual property — please don’t share them with other vendors to collect competing quotes, or reuse them for another property without checking with us first. We’re generally happy to say yes if you ask.
16. Dispute Resolution
We’d rather resolve a disagreement over a phone call than a legal notice, and that’s mostly how it’s gone across our projects so far. If you have a concern at any stage, escalate directly using Section 17. If a dispute genuinely can’t be resolved this way, it will be subject to the jurisdiction of the courts in Hyderabad, Telangana.
17. Escalation Process
If something isn’t going the way you expected, don’t wait for the next site visit to mention it. Reach out directly:
- WhatsApp / Call: +91 91210 00207
- Email: dleapsinteriors@gmail.com
We aim to acknowledge every escalation within 24 hours and come back with a resolution plan within 48 hours.
18. Acceptance
Confirming your booking (via payment of the booking amount) counts as your acceptance of these Terms & Conditions, along with the scope, pricing, and specifications in your project quote. We’ll always walk you through anything that isn’t clear before you sign off — that’s part of the job.
D’leaps Interior Design Studio
A unit of Dleaps Tech Solutions Pvt Ltd.
L.B. Nagar, Hyderabad | Tirupati · +91 91210 00207 · dleapsinteriors@gmail.com
